Contact Us

MEMBERS ›

General Enquiries ›

• GEMS Call Centre: 0860 00 4367
• Fax: 0861 00 4367
• Emergency number: 0800 44 4367 (available 24-hours)
• Confidential fraud line: 0800 21 22 02
• Email: [email protected]

GEMS Call Centre operating hours ›

• Monday to Friday 08h00 - 17h00
• Saturday 08h00 - 12h00  

E-mail ›

• General enquiries: [email protected]
• Chronic authorisations: [email protected]
• Chronic medicine supply: [email protected] 
• Compliments: [email protected] 
• Complaints: [email protected]
• Events: [email protected]
• HIV/AIDS: [email protected]
• Hospital: [email protected] 
• Suggestions: [email protected]

Walk-in Centres›

Please click here to view the Walk-in Centres' contact details.

Postal Address ›

GEMS, Private Bag X782, Cape Town, 8000

Confidential HIV/Aids line ›

• Tel: 0860 436 736
• Send a 'please call me' to: 083 843 6764 
• Fax: 0800 436 732 

PROSPECTIVE MEMBERS ›

SMS your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.
Email: [email protected]

HEALTHCARE PROVIDERS ›

• GEMS Call Centre: 0860 436 777 (View the Call Centre IVR Flow Chart for Providers)
• Fax: 0861 00 4367
• Email: [email protected] 

HR PRACTITIONERS ›

Email: [email protected]

MEDIA ›

Media enquiries can be referred to Martina Nicholson Associates.
Email:  [email protected]