Ms Bella Mfenyana

She holds a Masters in Business Administration, Programme for Management Development from Gordon Institute of Business Science, a Bachelor of Commerce in Economics from the University of the Western Cape (UWC) and has completed additional studies through the Insurance Institute of SA and the University of Pretoria.

Career highlights:

• She started her career as a Retirement Fund Consultant with Alexander Forbes Financial Services.
• As a Fund Manager at Discovery Health, she provided consulting advice to a portfolio of blue chip corporate clients.

She joined GEMS in 2007 to establish and head up the Scheme's Contracts and Operations Division.

Ms Mfenyana is responsible for overseeing and ensuring service delivery by all contracted service providers in line with their contracts and service level agreements and the business requirements of the Scheme. She is also tasked with the integration of the Scheme's business requirements with operational processes of the service providers so as to mitigate the financial risk and legal exposure of the Scheme. She furthermore oversees the fraud management strategy.