Updating of member banking details

As a measure to protect your benefits and seamless refunding of submitted claims, GEMS requires you to provide the following FICA required documentation in order to change your banking details:

• A certified copy of your Identity document (ID);
• A bank account statement, crossed cheque or letter from the bank either signed or stamped (not older than three months); and
• Proof of your residential address which can be in the form of a utility bill such as your municipal account, or a sworn certified affidavit (not older than three months).

Please note that any documents older than three months will be rejected and this may delay your refunds. It is important to submit these documents as GEMS has to comply with FICA (Financial Intelligence Centre Act 38 of 2001), which fights money theft and fraud by helping to identify individuals who engage in such illegal activities.

If you would like to update your banking details with GEMS, complete this form and send it to GEMS along with the required documentation.