Member refunds on claims

When submitting claims for refunds, it is important that the practice stamp which indicates that you paid the account appears on the claim. It is also essential to attach a dated receipt, showing the practice details and your signature.

Lastly, please ensure that claims are sent to the correct address. The claim submission addresses are as follows:

By post:

Day-to-day medicine claims should be submitted to:

GEMS, Private Bag X782, Cape Town, 8000.

Hospital claims should be submitted to:

GEMS, PO Box 1101, Florida Glen, 1708.

Emergency Medical Services (EMS) claims should be submitted to:

GEMS EMS claims, PO Box 1101, Florida Glen, 1708.

By fax: 0861 00 4367

By email: [email protected]

You can also deliver your claims to one of our regional offices.