Fast track your hospital claims

The efficient and effective resolution of your hospital accounts matters to us. We urge you to ensure that you send both your local and international hospital claims to the correct address to avoid unnecessary delays.

For paper claim submissions, both in-hospital and out-of-hospital, the address is as follows:

GEMS
PO Box 1101
Florida Glen
1708

By fax: 0861 00 4367

By email: [email protected]

You can also deliver your claims to one of our regional offices.

How is the claim processed?

The Claims Department receives the claim and assesses it according to the Scheme Rules. If the Scheme Rules allow it, the
claim will then be paid.

Sometimes additional information is required from you or your healthcare service provider when assessing claims. If this information is not available, some claims may not be paid in part or in full. Claims are paid twice a month.