Emergency Medical Services (EMS) Provider Network - there when and where you need us most

GEMS is fully committed to delivering excellent, accessible and comprehensive emergency medical services to our more than 1.5 million beneficiaries. To this end, the Scheme established the EMS Provider Network - an open network that is compliant with the Medical Schemes Act and Regulations. The EMS Provider Network is a a network of service providers who are contracted to provide emergency services to members across the country. The EMS Network is coordinated through the Emergency Medical Evacuation Dispatch (EMED) Centre. The designated service provider (DSP) responsible for the EMED Centre is Europ Assistance.

 Members can access the following services by calling the GEMS emergency services number 0800 44 4367:

• Emergency telephonic assistance
• Emergency medical response by road or air to the scene of a medical emergency
• Transfer by road or air to the closest, most appropriate medical facility 
• Inter-hospital transfers (IHTs).

The EMED Centre can be contacted on 0800 44 4367, 24 hours a day, seven days a week.

If you have any further queries, please contact us on 0860 00 4367 or email [email protected].