Quick access to your benefit information

GEMS has two self-help services that allow members quick and easy access to their benefit information.

Self-help Interactive Voice Response (IVR) system

The self-service IVR system is a user-friendly tool that allows you to check your available benefits and request statements any time of the day, seven days a week. To use this service, simply call 0860 00 4367 and follow the prompts (select option three (3)), listen to the prompts to select the language of your choice and then select option one (1) to get to the self-help service).   

Web-based self-help service

You can also use the GEMS Member Online facility on our website to see your available benefits. You can also update your personal details, view past claims statements, request a new membership card, and get a printable membership certificate on this facility!

To use this facility, visit www.gems.gov.za, click on the ‘Sign In' icon (top right on the screen) and sign in using your membership number and secure PIN. If you have not registered for a PIN yet, just click on ‘Register now' and fill in the information required.